Operator Docs
Reference guidance for partner and internal operations teams
Q1. How do I get operator access?
Use the sign-in flow with your work email or internal operator ID. Access is provisioned by partner operations administrators.
Q2. How do I track a partner onboarding request?
Open the vendor workspace and review the relevant queue or status export for that partner organization.
Q3. Which systems are covered by NovaBuy Ops?
Vendor onboarding, catalog synchronization, trust review, support recovery, and regional field workflows are all managed here.
Q4. How do I escalate a feed sync issue?
Open the relevant catalog workflow, attach the failing partner or feed identifier, and escalate through the regional sync lane.
Q5. How do I request field operations support?
Use the Field Operations workspace to coordinate maintenance windows, deployment handoffs, and regional site readiness tasks.
Q6. How do I report a security issue?
Use the Security Disclosure flow or contact the platform security team through the internal reporting route.
Q7. Is platform access audited?
Yes. Operator access, sensitive workflows, and recovery flows are logged and retained according to policy.
Q8. How do I update my operator profile?
From your workspace settings you can update notification targets, escalation preferences, and approved recovery contacts.
Q9. How do I contact support?
Email hello@novabuy.com or use the support desk during operating hours. Critical issues should route through the security or incident response channels listed on the platform.
Q10. Where are operator teams based?
Austin TX, Columbus OH, and Reno NV support the main partner operations lanes and regional fulfillment coordination.
Q11. How do I recover a locked staff account?
Use the recovery portal and follow the internal support verification steps before requesting elevated access.